FAQs - frequently asked Lunchbox.com questions

  1. Are your lunchboxes new?
  2. Does each lunch box come with a matching thermos?
  3. I forgot my order number, can you still find my order?
  4. Do you match competitor's prices?
  5. Do your prices include manufacturer rebates?
  6. Do you offer reseller or volume discounts?
  7. Do you charge sales tax
  8. How do I check shipping charges?
  9. How do I place an order?
  10. What are my payment choices?
  11. What are my shipping method choices?
  12. How do I check status on my order?
  13. How can I change an order?
  14. How can I cancel an order?
  15. What does the Availability status mean?
  16. What if my product is on back order?
  17. Do you ship internationally or to Canada?
  18. Do you ship APO/FPO?
  19. When do you charge my credit card?
  20. Can you ship to a different address than my billing?
  21. How long will it take before it ships?
  22. Will you sell my information or give it to other companies?

 

Are your lunchboxes new?

All of our lunch boxes are brand new, straight from the manufacturer. The lunch boxes in the upcoming vintage section have been acquired from various sources over time.

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Does each lunch box come with a matching thermos?

No, not all lunch boxes come with matching thermoses. If a lunch box comes with a matching thermos, the photo will show a thermos next to the lunch box. Furthermore, the description of that lunch box will state "comes with a matching thermos". Some lunch boxes are offered with a plain insulated plastic or metal thermos as an optional ad-in. If so, then you may select whether you want the optional thermos by using the drop-down menu right below the price of the particular lunch box.

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I forgot my order number, can you still find my order?

Your order number is in the confirmation e-mail that gets automatically generated after you place your order.  If you forget your customer order number, your information can be pulled up using your last name, your zip code or other information the order was placed with. If you did not receive a confirmation e-mail from us when you placed your order, chances are we did not receive the order or the e-mail address you gave us was incorrect. You can call us at 626-765-6688.

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Do you match competitor's prices?

Lunchbox.com does not currently match competitor's prices.  Our lowest prices are updated daily on our website.

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Do your prices include manufacturer rebates?

Prices listed on our website do not include manufacturer rebates. For any questions regarding the rebate terms & conditions, please contact the manufacturer directly.

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Do you offer reseller or volume discounts?

Lunchbox.com will offer discounts on certain items. The discounted amount depends on the volume of the same item purchased. Please e-mail or contact us at 626-765-6688 for more information.

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Do you charge sales tax

The only orders that are subject to sales tax are those placed within the State of California.

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How do I check shipping charges?

To check shipping charges, put the desired item in the basket by pressing “Add to Cart!”.  You will now be taken to the Shopping Cart.

·  Enter your country, State, and Zip/Postal code in the fields under "Get Shipping estimates".

·  Click on "Calculate Shipping"

·  The shipping options and rates that are available to your address will then be shown in green..

·  When in the "Shipping Method" page, you will have the option to select an appropriate shipping method for your needs.

·  Orders that are over 150 pounds may not have shipping charges calculated automatically

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How do I place an order?

To place an order with Lunchbox.com, select the item(s) that you are interested in.  Click the “Add to Cart!” option and then proceed filling out the order form.  Step by step instructions are provided on the three step order pages.  An order ID number will be assigned and e-mailed to you after the order has been placed. You will find your order id in the subject line of the e-mail that is sent to you. 

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What are my payment choices?

Lunchbox.com accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Amazon Payments

We usually do not accept CODs or other forms of payment.

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What are my shipping method choices?

Lunchbox.com uses FedEx and U.S. Mail for majority of shipping within the United States and U.S. Mail for international shipping.

The following service types are currently provided:

$6.95 Standard Shipping - Flate rate of $6.95 regardless of the size of the order shipped via either FedEx Ground or U.S. Mail within the United States only.

2nd Day Air (by FedEx) - To any continental U.S. destination within 2 business days of shipping.

Worldwide Standard - to any address outside of the U.S., and U.S. Territories

Shipping  methods listed above do not include processing time or delivery on weekends and holidays.

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How do I check status on my order?

It is possible for you to check your order status by using the link that was provided in your confirmation email. You may always visit our Check Order Status page to get an update on your order. You will need your Order Number and your E-mail addres to check order status.

If the link doesn't work or there is some other problem please call customer service @ 626-765-6688.

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How do I get a tracking number?

Lunchbox.com will update you with a tracking number via email.  This is provided that a valid email address has been provided on the order form. We e-mail the tracking number when we ship your order. On occasion a tracking number will show that it is nonexistent in the FedEx database.  This is only because FedEx has not scanned the new tracking numbers on shipped items yet.

Please call us at 626-765-6688 if the tracking number that is provided is incorrect.  

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How can I change an order?

Please contact us as soon as possible if an order needs to be changed.  If your order has already been processed and shipped the order cannot be changed.

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How can I cancel an order?

Please contact us as soon as possible if an order needs to be cancelled.  If your order has already been processed and shipped the order cannot be cancelled.

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What does the Availability status mean?

Products that are order-able are in stock and ready to ship. Please note, however, that we do not ship products on Saturday, Sunday, or on major holidays. Also, we update inventory only once per day. Items can go out of stock prior to our update. We will notify you immediately if this is the case.

Sold Out / Back Order - the product is not immediately available.

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What if my product is on back order?

Our website updates once a day with current pricing and availability.  Product availability can generally be found on the lower left corner of the individual products' screen.  However, stock can change by the minute.  Even if the screen say that a product is back ordered we may have received more of the product after the site updated for the day.  The exact opposite of this situation may also apply.  While the screen shows that a product is in stock, the last one may have left the warehouse earlier in the day. 

If you have any questions please feel free to call us for up to date product availability.

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Do you ship internationally?

At this time, we only ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom.

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Do you ship APO/FPO?

Lunchbox.com does ship to APO/FPO addresses; however these orders will take longer to process and are subject to verification.

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When do you charge my credit card?

A customer’s credit card is only charged when the item is shipped.  If an order is placed on hold or is canceled charges will not be placed until the problem with the order is resolved and the product has been shipped. You will see an approval on your credit card after you have placed the order. This approval verifies to us that the credit card is valid and has the available credit to be charged. If the order is not fulfilled for whatever reason, this approval automatically drops off within 3 to 5 business days from your available credit.

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Can you ship to a different address than my billing?

Lunchbox.com will ship products to addresses other than the billing address. However, we still need the address to where the credit card statement goes in the billing section.

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How long will it take before it ships?

Most orders will ship the business day after you place your order.

IMPORTANT - PLEASE NOTE: Orders do not ship on weekends or holidays!

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Will you sell my information or give it to other companies?

We at Lunchbox.com take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system.

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction. Every email or newsletter we send comes with a link to unsubscribe. We do, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website; once again, those email addresses are not shared with anyone else. Lunchbox.com's shopping cart is provided by Shopify. We also must abide by the privacy rules Shopify has setup. You can review their policy by clicking here

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